At Craftivo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, purchase our digital products, or contact us.
By using Craftivo.store, you acknowledge that you have had the opportunity to read this Privacy Policy.
We may collect the following categories of information when you use our website.
When you purchase a product, contact us, or submit a form, we may collect:
Name
Email address
Phone number, if requested
Billing details, where applicable
Order number and purchase history
Information you provide in customer support messages
We collect only the information reasonably necessary for the relevant business purpose.
Payments may be processed through third-party payment gateways, such as Razorpay or other providers offered at checkout.
Payment providers may process information such as transaction references, payment status, and details required to complete your purchase.
Craftivo does not intend to store your complete card details, banking passwords, or UPI PINs on its own systems. Payment information is handled according to the relevant provider’s systems and policies.
When you visit our website, we or our service providers may collect certain technical information, including:
IP address
Browser type and device information
Operating system
Pages visited and interactions with the website
Referral URLs and approximate usage information
Cookies and similar technologies, where enabled
This information helps us maintain website security, understand website performance, and improve the shopping experience.
We may use the information collected for the following purposes:
To process and confirm orders.
To deliver digital products and download links.
To send order confirmations and essential purchase-related messages.
To respond to questions, complaints, and support requests.
To process eligible refunds and resolve payment issues.
To prevent fraud, unauthorized transactions, and misuse of our website.
To maintain, troubleshoot, and improve our website and services.
To comply with applicable legal, accounting, tax, and regulatory requirements.
To send promotional communications where permitted by law and, where required, with your consent.
We do not use personal information for purposes incompatible with the purposes for which it was collected, except where permitted or required by applicable law.
Craftivo sells digital products, including printable worksheets, educational resources, eBooks, templates, and other downloadable materials.
To complete your order, we may use your email address or other necessary contact information to send download links, order confirmations, access instructions, and customer support messages.
Please ensure that the email address provided during checkout is accurate. If you experience a delivery issue, contact us using the details provided at the end of this policy.
Our website may use cookies, pixels, or similar technologies to:
Keep essential website functions working.
Remember certain preferences.
Understand traffic and website performance.
Improve the checkout experience.
Measure marketing campaign performance, where enabled.
Some cookies may be provided by third-party services.
You can manage or block cookies through your browser settings. Blocking certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
We do not sell your personal information to third parties.
We may share information with trusted service providers where reasonably necessary to operate our business, including:
Payment gateways: To process payments, verify transactions, and handle refunds.
Website hosting and technical providers: To maintain and secure our website.
Digital delivery and email providers: To send order confirmations, download links, and support messages.
Analytics and marketing providers: To measure website performance and advertising effectiveness, where enabled and permitted.
Professional advisers: Such as accountants, auditors, or legal advisers, where necessary.
Government authorities and regulators: When disclosure is required by law or necessary for a lawful request.
We expect service providers handling personal information on our behalf to use appropriate safeguards and process information in accordance with applicable requirements.
Our website may integrate with third-party services, including payment processors, analytics tools, email platforms, and advertising services.
These providers may process information under their own privacy policies and terms.
Craftivo does not control the independent privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing information directly to them.
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
Depending on the services used, these measures may include access controls, secure connections, restricted access to customer information, and security features provided by our service providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps and provide notifications as required by applicable law.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing and maintaining purchase records.
Providing customer support and resolving disputes.
Meeting applicable accounting, tax, and legal obligations.
Preventing fraud and protecting our legal rights.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements and legitimate retention needs.
Subject to applicable law, you may have the right to:
Request information about the personal data we process about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Raise concerns or submit complaints about how your information is handled.
Exercise other rights available under applicable Indian data protection laws.
Some information may need to be retained to meet legal obligations or establish, exercise, or defend legal claims.
To submit a privacy request, contact us using the details in the Contact Us section. We may need to verify your identity before acting on certain requests.
Craftivo offers products that may be intended for children, including printable educational worksheets and activity resources.
Our website’s purchases and payment processes are intended for adults or individuals legally permitted to make purchases.
We do not knowingly seek to collect children’s personal information directly through our digital products. Parents or legal guardians who believe a child has provided personal information to us may contact us to request appropriate action, subject to applicable law.
If you subscribe to promotional emails or otherwise consent to receive marketing communications, we may send information about new products, offers, discounts, and updates.
You can opt out of promotional emails by using the unsubscribe link, where available, or by contacting us.
Even if you opt out of marketing, we may continue to send essential transactional communications relating to purchases, payments, downloads, or customer support.
We will obtain consent for marketing communications where required by law.
Some service providers we use may store or process personal information on servers located outside India.
Where personal information is transferred internationally, we will take the steps required by applicable law and use appropriate safeguards where required.
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal obligations.
The revised policy will be published on this page with an updated effective date.
Where required by law, we will provide notice or obtain consent for material changes.
We encourage you to review this page periodically.